Hi Acumatica Community
I need some help please on customer contracts.
We have contracts with customers for post go live support every month of 3 hours pre-paid. Then in the for example month of July they only require 2 hours of support. Is there a way to set up Run Billing to in the next month or end of the quarter refund the customer for the support hours they did not use?
Overrun hours works perfectly since if they for example used 4 hours in June then in July the extra hour is billed during the billing run. It is just when less support is used that we find Acumatica currently is working on “use it or loose it” set up.
Thanks in advance for the help!