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Client wants to drop licensing for a couple of items.  I have not had this before.  Are there issues/concerns or does ACU just give them a new license and the feature is disabled?  

Any data concerns etc.?


•    Looking to remove CRM and Case Management 
•    Looking to drop multi-currency as well

@ltussing03 I would reach out to your PAM to talk through this.  it’s probably best to do it at renewal but i am not sure if you are just starting the implementation or if the client is already live. 

in theory, i dont see why you can’t disable the feature.  it would still be included in their license, they just wouldn’t be using it as long as it doesn’t affect anything else.  on the enable/disable feature, it should give you a warning if it will affect the system, as shown below:

 

Thanks!

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