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Did anyone else have their Amazon Connector quit working this morning? Mine has been down for about 5 hours. I have tried the steps I know but haven’t been able to restore the connection. I am receiving the errors found at the end of this post.
 

We are on Acumatica 2022R2 Build 22.219.0015

What I tried: 

  • Tested Connection - Failed
  • Ran Cloud Services Diagnostics (SM205090) - everything was successful
  • Updated to the latest connector version (2023 R2 Update 11 updated to 2023 R2 Update 13)
    • This was the problem last time we had a connection error. 
  • Re-Authorizing Amazon Connection (second screenshot below).

I have opened a ticket with my VAR, but was hoping someone here may have a solution as my VAR has been a bit slow to respond lately.

 

Test Connection Error
Authorization Error

 

Our connection has been restored. I will update this post if I find out it was anything other than time (and updating the connector) that solved this issue.

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