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Hello all,

 

I am in the process of configuring integrated shipping. When I try to confirm the shipment for a UPS carrier, it returns “Carrier Service returned error. 120309:Missing or invalid ship from phone number”. What is causing this error?

 

Thanks!

UPS requires a phone number on the shipping address. 

 

 

UPS requires a phone number on the shipping address. 

 

 

Thank you so much for the quick response!

 

There is a phone number there - I have tried it both with and without special characters. Is there anywhere else I can check?

UPS requires a phone number on the shipping address. 

Thank you so much for the quick response!

 

There is a phone number there - I have tried it both with and without special characters. Is there anywhere else I can check?

I see now that it’s because you’re missing the phone number on the ship from address. Check if you have a phone number in the warehouse address details.

Go to Warehouses, open your warehouse, click on the address tab. 

UPS requires a phone number on the shipping address. 

Thank you so much for the quick response!

 

There is a phone number there - I have tried it both with and without special characters. Is there anywhere else I can check?

I see now that it’s because you’re missing the phone number on the ship from address. Check if you have a phone number in the warehouse address details.

Go to Warehouses, open your warehouse, click on the address tab. 

That was it! Thank you for the help, Jeff.

“ship from” phone number - would be phone on the warehouse record, branch, or company 

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