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Remittance Advice does not send when there is a Prepayment

  • 17 June 2024
  • 1 reply
  • 20 views

We have a business event that sends remittance advice to vendors for EFT payments.

 

This business event does not run when there is a prepayment included in the application history (see below):

 

Can’t figure out why this prevents the business event from being run. The business event is set to run on Record Inserted - and the record is there but nothing happens when there is a prepayment?

1 reply

iqraharrison
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Userlevel 7
Badge +8

@jwarren does it say track all fields on the field to track tab or are you specifying the fields? I have raised a few BE issues to acumatica support and found that calling out the specific fields vs. track all fields helped the BE run more smoothly.  i am wondering if you add doc type to the field to track tab to see if that helps.  I would test it in a test environment prior to doing it in production

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.

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