good day everyone
anyone can help me what would be the proper procedure in this scenario: i made a SO, then create shipment for it then invoiced it. the thing is i forgot in SO the column of shipping rule was tick as cancel remainder, it supposed to be back order allow, but i already made shipment and invoiced it already.
the status of SO is ‘Completed’, the status of shipment is ‘Completed’ & the status of invoice is ‘Open’ we did not aply payment yet to this transaction because we made mistake from SO in column shipping rule and we are trying to find ways how to revert the transaction from invoice to shipment and the inventory to return to warehouse location and we can correct the SO to use it again.
can anyone enlighten us abt this matter
Looking forward for your help
Thank you