Service Outage for Acumatica "20.213.0026"

  • 31 January 2022
  • 4 replies
  • 62 views

Hello 

I am working with Acumatica Version: 20.213.0026. Every time I publish any customization, it takes forever to complete the process, it keeps on loading for more that 30-40 minutes. Regardless how loaded the customizations are, it shouldn’t take this long.

Action after this:

For local instance, I have to restart the service in IIS.

For live environment: Create a ticket and let Acumatica support to forcefully stop and restart the service.(Happened twice on live and site was down for more than an 40-60 minutes.)

I am not sure If anyone else encountered with similar issues and have a possible solution that I can try.

I have already generated a ticket and support is looking into this issue.

Any advice will be appreciated!

Thanks

 

 

 


4 replies

Userlevel 7
Badge +15

Hi @mmahima12  Have you tried to delete the old packages that are in there? Delete those and restart the Application. 

You would go to Apply Updates > Restart Application. 

Also, check the license monitoring console to see how the statistics and warnings are. If they are overloaded, the system could be having issues. 

Userlevel 7
Badge +8

Hello @mmahima12 

Could you please check ifthe customization you attempted to publish included AgileDotNetRT64 obfuscator?

@Irina  No, the customization doesn't have AgileDotNetRT64.

 

Userlevel 7
Badge

Hi @mmahima12 were you able to resolve this issue? Thank you!

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