Hi @mostafaahmed83 ,

I have got This forum to answer your question. @Laura02, explained better for this issue.

Hope, it will help!

Regards,

Sagar

It is processes form does not contain save.

Hi @mostafaahmed83, Can you please more details about the issue like,

• Steps to reproduce the issue along with few screenshots
• Does the issue occur all the time? If not share the specific scenario/step when it fails
• Is the issue reproducible in local using SalesDemo data?

Being able to reproduce the issue will help us check this further. Thanks.!

1- it is occur on preparing every time.

2- It occurs all the time.

3-no it is on our live version.

We have many customizations on Sales order screen.

Hi @mostafaahmed83,

In this scenario, you can start with the following troubleshooting steps

• You can enable logging in the Request Profiler(SM205070), reproduce the issue, and check the trace to identify the possible root cause of the issue
• Using the customization project test in your local instance 
• Test without any customization to confirm it the issue is caused the customization or not

If the issue is caused by the customization project, you can debug by commenting the possible code that could be causing the issue. This is will help you narrow down to the exact method/code that’s causing the issue. Good Luck.!

Hi @mostafaahmed83, 

Have you got any automation schedules which run in the screen?

I ran into the same issue when running an automation with my Shipments.

Hope this helps,

Aleks