New community users require moderator approval before they can post or reply. Registrants are strongly encouraged to use their business email when signing up. Please note approval can take up to 24 hours. If you have an urgent product issue, contact your designated support.
If you have a question regarding the approval of your registration, please reach out to christopher.hackett@acumatica.com.
In the interest of transparency, please know the following. Registrations that come over from Acumatica CRM with the customer, employee or partner role, are approved as quickly as possible. Registrations that come over from Acumatica CRM with a guest role, require scrutiny. Many of these are using a personal email domain (Gmail, Outlook, Yahoo, etc.), which will take longer to review. If your registration is flagged, your account will be banned. It may happen that a ban is made by mistake. If so please email christopher.hackett@acumatica.com to reinstate.
UPDATE - ISSUE FIXED
Note - There is currently an issue where new users are not showing up in the system for approval. They will see the message waiting on approval but moderators will not see them. A ticket has been opened with Gainsight and I'll update this thread when resolved. Thank you for your patience
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