Hi all,
I have a client who uses the degree symbol (°) in the long description field of their inventory items, which is then exposed via the API to their website. When this data is converted to HTML, the degree symbol remains as ° rather than being encoded in HTML format (e.g., ° or °). Consequently, the website does not recognise it correctly.
Please see below;
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/134885e2-cc1d-4000-bbb3-60042ec049cb.png)
HTML
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/87f21056-f6d4-4c2f-91ea-5e291aec03de.png)
I would prefer not to go down the customisation path if possible and wondering if there is any workaround for this. The challenge with a customisation is that there might be other special characters we haven't identified yet, and continuously updating the customisation to handle each one isn't ideal.
Any thoughts or suggestions?
Thank you.