Hi All,
There are some reasons the drop down list of customer location in sales order is disappear.
Please advise how can I bring it back
Thanks in advance,
Yên Chi
Best answer by chidao
View originalHi All,
There are some reasons the drop down list of customer location in sales order is disappear.
Please advise how can I bring it back
Thanks in advance,
Yên Chi
Best answer by chidao
View originalHi
Could you please be clear on your post, Are you not able to see the Location selector field in the sales order screen or the values in the Location selector filed are not visible (which were there for the same customer)?
Hi
Could you please be clear on your post, Are you not able to see the Location selector field in the sales order screen or the values in the Location selector filed are not visible (which were there for the same customer)?
Hi
Do you have any customizations on this screen?
Do you have any customizations on this screen?
No, I don't. I have checked on the customize and see the data field setting as image. Is it right?
Hi,
If yes, can you please unpublish the customizations to identify whether this issue was caused by the customizations OR not?
However, the issue that you are facing should be due to some customization package deployed in your instance. If you have multiple packages then Identify the recent package that was deployed in the instance and unpublish it. If you are not sure on the recent packages then you need to unpublish each one and verify.
HI
I don't have any customization projects on this screen (SO301000).
However, I have unpublished all customization projects also and it does not work.
Have you had any idea on other issues that may I got?
Thank you so much!
Hello, what is your version? Does every customer have the same problem, or only some customers? I found a post related to a bug with customer and vendor locations:
Issue occurred in the following versions, when MAIN customer location is deleted. Sales order screen is not mentioned in the post.
Hi All,
Every customer has the same issue. I have changed the lookup mood from “By Segment: All Vali. Segment Value” to “By Segment Key” and the drop-down list turns back
Thanks all for your kind advice!
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