@mpowell @cwise52 Hello! Did either of you ever get a resolution to this? We’re having the same issue. MRP is holding on to the original promise date and does not seem to want to update in MRP when we change it in the production order. We are still on 2022R1. Was wondering if you knew if this issue was fixed in more recent versions. Thank you
@josh.fischer Any other ideas? I’m still stumped.
When I navigate to system monitor while trying to sync, these are the reported events. It looks like it runs into some type of error, but for whatever reason doesn’t stop trying to sync.
@josh.fischer There’s no filtering issue that I can see. And when I prepare, it comes up as ready to process and not in the filtered section. I’ve now tried deleting both that individual records sync record and (when that didn’t work) clearing the sync data for the whole customer entity. Still running into this issue. No error thrown, just running indefinitely. Thank you for your help! It’s much appreciated. I can’t seem to figure this out
@josh.fischer Hey Josh! The connection is still up and working, and actually other profiles are syncing. Items and other customers still sync. It’s literally just this one customer I’m having an issue with.
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