We have orders that come in from ecommerce as well though.
These are being entered manually.
We charge a fee for use of a UPS collect or 3RD Party shipping account number. This has to be listed on both the sales order (so it is on the sales confirmation the customer receives) and on the invoice. We had a business event that was triggered by the shipping terms but it is not working properly. Causes issues entering the sales order as it deletes information as it runs while still entering order. We tried setting sales orders to come in on hold and the business event to not trigger until it is removed off of hold but then if the shipment is created to quickly it does not add the fee. We are at a loss as what to do.
@Naveen B screen shot above thanks!
@Naveen B Yes that is selected.
You have to prepare and send the dunning letters same method you use to send out statements.
@Gabriel Michaud we are currently using True commerce.
@Kimberly thank you for all of your help! This has definitely improved our work flow tremendously!
Yes, taking it off of hold to confirm the shipment. When I create a shipment from the process orders screen, then i print the pick list from the process shipments screen it then leaves the shipment on hold before confirming the shipment. see attached screen shot. Is there a way I can take the shipment off of “hold” once the pick list has been printed?
How can I create the shipment and take the shipment off hold once printed without taking it off hold manually?
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