Hi @kkeating24 Can you please use the below mapping: With this, all orders coming from Shopify will be created for the guest customer.
Hi @freddydelrio39:Could you please try the following mapping: With this the shipping carrier on a shipment will be empty and only the tracking number will get updated on Shopify.
@Phil :I will discuss the functionality internally with your suggestion and update.
@Phil The track inventory check box will be selected if the Availability in the Ecommerce tab is set as Set as Available (Track Quantity). I think what the documentation intends to show for action 2 is to specify what happens if the quantity becomes 0 for the item. Then based upon the value selected in the When qty Unavailable check box, the system would update the Purchasability of the item on BC. The track Inventory checkbox would still be selected.I will speak to documentation team about the confusion as well.
@andythomas65:Unfortunately, the feature for bringing related items to the template items in Acumatica has not been developed yet. The distribution team has this feature planned for 23R2 to bring the functionality in Acumatica.Once the functionality is added in Acumatica, we will work towards supporting it in the commerce connector.
Hi @brendan91:I checked the JSON and see the order was fully refunded in Shopify.To clarify the behavior for orders: The voided payments get created in Acumatica when the open sales order with payment captured (card payment), is fully refunded in Shopify. If the order was partially refunded, we create customer refund payment in Acumatica for the partial return payment. Since the order was fully refunded, you see voided payment for the order.Would there be a specific reason for creating customer refunds for this order?
I really appreciate your help on the JSON. I will look into this and get back to you by Monday.
Hi @brendan91 :Thank you so much for your question.In regards to your question about refund integration, yes we create customer refunds payments for refund orders. However, we create type of refund payment in Acumatica based upon the kind of refund payment transaction created in Shopify API.So, in short, if the kind of transaction created in Shopify is Refund, we create the customer refund transaction for refunds and if the kind of transaction created in Shopify is Void, we create void payment. In regards to your specific issue, I see in the screenshot, that the order is paid but not fulfilled. So, it means that the order has not been shipped yet, correct? It should have created a customer refund payment.To understand better the issue, I would really appreciate, if possible, to please get the order JSON so we can check what kind of transaction Shopify created for the refund.
Hi @Phil: I followed up on your issue with BigCommerce Support, and they advised me that the “Pre-Order Now” option should appear on BC storefront, once the ‘This product is coming soon but I want to take pre-orders’ field is selected on BigCommerce. There is no need for the inventory option to be updated. They also advised the below that may help to fix the issue. You can get in touch with BC support and they should be able to further assist you in fixing this issue.
Hi @Phil, Thank you for your question. If for an item in the ERP, the Availability is set as Pre-Order. When this item is exported to BigCommerce, the ‘This product is coming soon but I want to take pre-orders’ field gets activated there. Because of this, the item is only allowed to sold as Pre-order in the BigCommerce storefront. The customer will not be allowed to buy this item from store front and can only pre-order the item. I just wanted to get a sense of why do you think that the Inventory Tracking should also get updated. How would inventory tracking impact, an item being Pre-Ordered? Appreciate your reply.
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