Hi @rmontana, KB articles content only available for customers and partners having valid contract with us. As about the issue with opening the prepayment, you may also try the following: Open the Checks and Payments (AP302000) form, select Type = Prepayment and select AP002803 in the Reference Nbr. field. Will there be any errors upon opening the prepayment using this option? Check the Branch associated with the prepayment document and see if your user has access to this branch. Yes there is an error. Please see image below
Hi @rmontana, The encountered error could be caused by the known issue described in the KB article below: Please, refer to the Troubleshooting Steps section of the mentioned article to find, if the diagnostic GI will return the prepayment document that cannot be open. Thank you but i can’t access the link. can i request an access to this article ?
Hi @rmontana Please send the Trace log (Tools > Trace, expanded details ), will see if that can help identify the root cause. Regards, Please see screen capture below
Hi @rmontana Have you made any changes to the GI OR Have you done any customizations in the Checks and Payments screen? None so far.
Thank you @laura01 for conducting testing on your end. Im also curious why is this happen maybe we must upgrade our version.
Hi @laura01 Please see screen capture below. I hope you can help me with this. if this is a glitch is it possible because of our acumatica version ?
@Chris Hackett Yes already resolved. Thank you
Hello Sir @vkumar Here is the trace log
Please see below .
Hello @Naveen Boga Thank you for this But how can i add the GetSetupValue attribute to your code ? I got errors when i try to add it.
Thank you. This solves the problem
@Naveen Boga I already validate our customization but i don’t see any customized object like what @vkumar said.
Hello @Naveen Boga none so far, we dont have customization on that screen
Thank you for your answers on my concern, Yes our upgrade is ongoing hopefully this will solve this issue. Also i decided to limit the administration access on our tenants, that will be my first solution for this.
Where can i contact support ?
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