How do you attach an email? I didn’t think .msg files were acceptable?
Hi @naveenb74, and thanks for your reply. Could you tell me why it is recommended to use the generic email? Does it have to do with the type of company you have? I could see using a more generic email if the actual sender doesn’t matter that much (like Amazon sending you notification that your order has shipped), but if a specific person is doing a lot of work with a customer and has a number of back and forth emails, I can’t see generic emails being preferred. ThanksSue
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