Replies posted by jeremy4
I would like to collaborate as well. We are working through implementation and have certainly experienced some challenges and frustration with the field service module. I am hoping for improvements on the mobile application for field techs...it is definitely somewhat cumbersome...rumor has it that 2021 R2 has some improvements in that area. There have been many times I have doubted our decision but I am optimistic that things will continue to improve.
Email Integration - adding a configuration setting to prevent the original email from being marked as "read"
I believe I found a solution. I am not confident if this is a wise approach but it seems to work. If the incoming email is set to pop incoming messages do not display as read after being processed. Imap still seems to work on other devices. Someone can let me know if this is not a good idea but everything seems to works as it should. See screenshots.
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