We are using the BigCommerce connector with acumatica 2021 R2, but have noticed that payments do not sync from BigCommerce if the order type in BigCommerce is “Manual Order”. These are orders that are taken manually by staff using the backend of BigCommerce. They use exactly the same payment method. In fact, I have compared the GET results of the “payment” endpoint for a normal website order, and a manual order, and the payment REST response looks identical from BigCommerce.
So is the acumatica connector programmed to NOT sync these payments? If I try to manually sync the payment (Sync History->Add New->specify the external order ID) then it says “the payment record cannot be syncronized because it does not exist in the external system)
Hoping someone has some insight, as I can’t find any information in the documentation as to why these payments can’t be found by acumatica.