The following information answers many of the common questions about Acumatica’s Amazon Connector and our Managed Availability Program.
At the bottom we provide a link to sign up for managed availability. This does not commit you to anything. Only let’s us know you’re interested and we’ll grant you access to additional information.
- The Acumatica Amazon Connector works with 22R2 and beyond
- The solution focuses on order management and recording Amazon Fees
- It supports FBA and MFN (FBM) merchants
- Feel free to post questions or comments to this article and we’ll do our best to answer quickly and incorporate your questions into the content.
What is Managed Availability?
This is a program Acumatica utilizes when releasing a new and rather large/important new feature. It’s very similar to a beta program or a pre-release program. Our goal is for our team to work closely with the Acumatica Partner and Merchant on the project. We go through discovery together, determine if the customer is a good fit for the solution (out of the box) then we guide the partner/merchant through implementation via Implementation Assist. Once the customer is live in production, our team maintains contact for a few weeks to ensure all continues to go well.
About the Amazon Integration
Though this schedule may change as we progress the following is our planned release schedule,
- We have several “managed availability” customers we’ve been working with to understand the needs of an Amazon Merchant. We have been designing and building the solution to meet what each of the customers recommend as a minimal viable product.
- February - March 2022
- Continue collecting feedback from our existing managed availability customers
- Provide an application for other customers to apply to be added to the managed availability list.
- Regardless of their involvement in the managed availability, we always welcome contributions and insights from customers about their experience selling on Amazon via FBA and FBM. Please share your thoughts with us.
- Mid/Late April - May 2022
- Solution will be ready for demos within our demonstration environment.
- By this point we’ll record several demonstration videos to distribute to VARs
- We will not be ready to share the customization package with VARs at this time.
- We will begin working with our managed availability customers to plan their implementation process and timeline.
- May 2022 - August 2022
- Begin implementing the managed availability customers.
- Goal is to take those customers live between July and October depending on their schedule and the complexities of their project
- We have decided to keep the Amazon Connector as a customization package. We can continue adding new features to a package outside Acumatica’s standard release schedule. It will be pushed to core in 2023 or 2024.
- In 2023 we will allow Acumatica SaaS customers to utilize our Amazon Developer Keys. More info in the “Will I need an Amazon Developer Key?” section
Frequently Asked Questions
How can I acquire the connector?
- The connector is not currently available to be shared with VARs. We are offering the solution via managed availability and requiring all VARs to acquire implementation assist.
- If your customer is interested in participating in managed availability, please apply via the link below to be considered. This does not commit them to anything, just adds them to the list and we’ll grant them access to additional information.
What version will the connector work with?
- The Amazon connector is designed 22R2 and beyond
Does it support FBA and MFN (FBM) merchants?
- Yes it supports both FBA and MFN (FBM) merchants.
What does the Amazon Connector support?
The Acumatica solution is primarily an order management system. Not a product information management system. It supports the following:
- MFN (FBM) Orders:
- Import Orders as Sales Orders
- Import Amazon Order Related Fees
- Import Shipping Information
- Ship items, export shipping notification/tracking info to Amazon
- FBA Orders - the connector imports FBA orders as Sales Invoices.
- Import FBA Orders as Sales Invoices
- Import Amazon Order Related Fields
- Personal Identifiable Information Protection
- A security certificate is installed which encrypts customer data in the REST API and within the ERP Database
- FBA orders:
- All orders are associated with 1 “Amazon Customer” customer record.
- PII data is not retained
- MFN orders:
- Orders are imported with customer information on the sales order
- No customer record is created
- Once the order is shipped, customer data is pseudonymized (based on a schedule)
- A user with the correct level of rights can un-pseudonymize data
- A schedule can be configured to archive all MFN customer data
- Features being added now
- Export Inventory Availability for MFN (FBM) Products
- Oauth Connection
- Amazon Statement reconciliation via the Bank Feeds module (configuration of existing modules/features)
- Features which remain in the back log
- Import returns and refunds information
- Import non-order related fees
- Expand to other regions
- Sync Amazon FBA Inventory levels with Acumatica
Will I need an Amazon Developer API Key?
- Currently, yes. At this time, customers must acquire their own Amazon Developer Keys
- FBA Amazon Developer Keys
- MFN (FBM) Amazon Developer Keys – these are quite difficult to acquire. Merchants typically go through 7 or 8 rounds of rejection from Amazon.
- In 2023 we will allow customers to utilize Acumatica’s Keys.
- We overcame a challenge with Amazon which now allows us to provide our keys to our customers
- We are building an OAuth connection. This will make it possible for merchants to connect their instance of Acumatica to Amazon via our keys and the click of a button.
Which API are you using for this project?
- We are using the new Selling Partner API, not the old MWS API.
Which regions will be supported?
- Today – USA
- Phase 2 – Canada
- Phase 3 – we will evaluate how many merchants require other regions, then make final decisions.
Additional information - Amazon manages each region (US, Canada, Mexico, Europe, India, etc) as separate “sites” with slightly different API endpoints. Meaning, 1 connector will not satisfy all regions, though each region is similar.
Amazon’s advice to us was to build the connector for the US (and potentially Canada) first, work with customers to ensure the MVP needs are met, then expand to other regions. They’ve explained that expanding into other regions is a relatively minimal effort compared to building the original connector.
Can I have a copy of the connector to test it myself?
Not yet. Not at this time.
The Amazon connector is a bit more complicated that our BigCommerce and Shopify connectors. Amazon does not offer any test or dev environments to test against. You must test against a live Amazon Merchant account.
When you are using a live Amazon account to test against it’s common to not follow through on some tasks (such as shipping orders with tracking numbers) and if Amazon’s algorithms detect this behavior, they’ll “black flag” or shut down your account.
During development, our account faced challenges like this multiple times. Due to these challenges, and the lack of information provided to guide software development teams and testers, our team needs to document the exact procedure for testing the solution before sharing the package with our community. This is an effort to protect the VARs and customers from challenges such as putting their accounts on hold, or even worse - having the account closed permanently.
I know Amazon, why can’t I implement this myself?
It’ll be terrific, in the future, when the solution can be implemented by outside parties autonomously. That’s our goal.
However, to ensure all our customer’s have an optimal experience, we are offering the Amazon Integration via a Managed Availability Program. When working with Amazon, there are no “Dev” or “Stage” environments. You only have a “Live” environment to work with.
We want to ensure our first few customers go live in a successful and efficient manner. Additionally, our team must learn and document the process of taking customers live without having a “Stage” or “Test” environment. Due to these complexities and the complications this will bring, we must take our time and perfect the process with a few (willing) customers then educate our community about how to do the same.
If you or your customer would like to sign up for this managed availability, follow the link below and fill out the form. We will follow up with you.
I’m really interested, but am not 100% sure I want to implement the solution, what do I do?
We recommend signing up for managed availability. Link to do so is below.
In the notes just say that you want more info, but are not 100% on whether you want to implement. This will add you to our list and will give you access to more information about the solution.
I want to implement the solution, what do I do?
Great! Below are the prerequisites you’ll need to implement.
What you’ll need:
- Acumatica SaaS Subscription
- Acumatica Amazon Connector License on your Acumatica account (partners can help with this)
- You’ll be provided a “PreRelease Agreement” to review and sign before implementation begins
- Amazon Seller Central Account
- Acumatica VAR is required to acquire Implementation Assist (submit a case to Services requesting “Amazon Implementation Assist”)
- Amazon AWS IAM Keys*
- Amazon Developer API Keys*
- FBA – you’ll need FBA Amazon Developer keys*
- Sell MFN (FBM) – you’ll need MFN (FBM) Amazon Developer keys*
- Sign up for Managed Availability below
* NOTE – instructions on how to obtain these keys are provided to those in managed availability. In 2023 these keys will no longer be a requirement.
Sign up for Managed Availability
Follow the link below to an application form, provide information about your Amazon merchant business, and submit the form.
Look forward to working with you!