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ACM Ecommerce Connectivity - Inventory qty On hand does not sync into Shopify Available qty

J
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Our ecommerce connectivity from Acumatica Ecommerce to Shopify is working fine except for Inventory On-hand qty in ACM into Shopify Available qty. Any idea why this is? 

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Best answer by smarenich 12 May 2022, 16:33

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JL07

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smarenich
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Hi @jlao could you please add a bit more details. What exactly is not working? What are you expected behavior? Screenshots would be appreciated.

J
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Thankyou for your reply! @smarenich 

 

We are expecting for the Inventory On-hand Quantity in Acumatica to be uploaded to ====>> Shopify Available Quantity using the Ecommerce platform of Acumatica - Prepare and Process.

JL07
smarenich
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@jlao please help me to help you. The process you describing should work normally

Could you please share the steps you are doing and what is not going as expected?

Screenshot would help.

J
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Error Message: The timeout period elapsed prior to completion of the operation or the server is not responding

 

JL07
smarenich
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Thanks for the information @jlao, it seems like a technical problem.

Could you please create a case with Acumatica, our support team needs to check the settings and some other details.

M
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Hello,

Was a case created for this and if so, was it resolved?  We have a customer who appears to be having a similar issue in 2022R1

Thanks,

Mimi

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