• 3 February 2022
  • 1 reply

Userlevel 1

Everyone just locked in their health insurance and when we try to run payroll the new deductions aren't calculating. Does anyone know why?


Best answer by mikedavidson07 15 February 2022, 16:32

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1 reply

Userlevel 4

Sorry for the late reply as you may have this resolved.  Basic troubleshooting:

  1. Preferences, Check the Deduction/Benefit code and ensure it is active.
  2. Employee Payroll Settings, Deductions/Benefits tab, Make sure the Deduction/Benefit code is assigned to the employee.
  3. Employee Payroll Settings, Deductions/Benefits tab, Make sure the assigned code is active, there is a deduction amount or percent and has a valid start date.
  4. Other possible reasons due to configuration settings, Issues with the Deduction Max Frequency, Contribution Max, Sequence, Start/End date conflicts.

Good luck!


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