Question

Carrier Integration: Shipments do not show up on Fedex.com & how to void a shipment?

  • 8 January 2021
  • 1 reply
  • 30 views

  • Jr Varsity II
  • 10 replies

Going Live this week and none of our Shipments created through the Fedex carrier plugin are showing up on Fedex.com (FedEx Ship Manager).  UPS shows everything we create.

We also made an error and re-opened a Shipment that is currently in transit.  The label disappeared from the shipment.  

#1.  Did we void that shipment with Fedex?

#2. How do we get our shipments created with the Fedex carrier plugin to show on Fedex.com so we can manage them?

#3. Does canceling and/or deleting a Shipment void the shipment with Fedex?  Would be so nice if we could see these shipment to determine if they do.

 

Thanks for any help.  UPS was a breeze to setup and Fedex has been a big headache.


1 reply

Okay, so Fedex will only bill for Shipments created that are actually scanned by a driver and delivered. This means that re-opening a shipment does not void any previously confirmed/created labels.  You just end up with several valid labels that can be used.  This is actually not so bad because your account will only be charged if you stick that label on a package and send it out.

 

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