AP Import - invoice entries import with no cash account for certain branches

  • 20 December 2021
  • 3 replies

We normally process a single AP import containing payments for multiple branch IDs. 

Prior to our upgrade to 2021 R1, all invoice entries would import with the appropriate cash account regardless of the branch we are in. After our upgrade, it seems the only cash accounts populating are those that are linked to the branch we are in while processing the import.

Has anyone else experienced this issue?

If so, can you please advise me on the best way to fix this?

Thank you!




Best answer by solivera44 20 December 2021, 19:12

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Userlevel 7
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Hi @solivera44 

Please note the cash accounts that are not getting imported and check if the option ‘Restrict visibility by branch’ is selected on Cash account profile. This setting should not have got impacted at the time of upgrade. I cannot think of any other reason why the cash accounts are not getting updated on the documents imported.



Hi @vkumar,

Thanks for the quick response.

All cash accounts were originally set up with the ‘restrict visibility...’ option, but I deselected that button and the imports are now pulling in the corresponding cash accounts for all entities. This is strange considering the accounts were always set with the restriction…..

In any event - this change seems to work.

thanks again for your help!


Userlevel 7
Badge +8

@solivera44, you are most welcome.



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