Hello
My client has 2 DH running, same server, 2 different users.
Each DH connects to one URL- they have 2 nodes
Both DH connect with same user name to same Tenant.
This works just fine, except that when we update printer drivers, restart server and for other unknown reasons, both DH loses the printer’s size configuration causing a major disaster in 8 locations that work 24hrs. a day.
We have managed to download the printer file configuration and when this happens, we load it again, but we need to know if this is a known issue or if we can get someone from DH support to help. We are getting calls in the middle of the night because DH loses this.
This is the setup we have for both DH:
This is where we have the issue-DH Printers tab: they have 63 printers and when the Paper Size that was saved before disappears, we have to go into both DH and fix each and everyone of them.
This not only causes chaos among all users in all 8 locations, while we fix this, the DH is stopped and no one can print and this takes a while to fix..
One example is:
Paper size should be 4x4:
This is the latest DH that is running on both. The easy quick we found is that we have a saved file config that we load when this happens, but this should not really happen.
Any ideas suggestions or solutions please let us know.
Thank you
