what does it mean to add a negative quantity to a return for credit order type? does it removes the invoice balance or does it credit the account? please advise.
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how to enter a negative quantity for a return for credit order type?
Best answer by Yuri Karpenko
You guys should have a VAR to walk you through that. But if not, I’m happy to help - reach out to me via private message.
+7
RC order can be used to generate a Credit Memo, and that Credit Memo can be applied to an invoice, to reduce its balance. Until it’s applied to a specific invoice, it’s reflected on the customer account as a credit.
Since an invoice represents a bill to be paid, I’m trying to understand how the credit is applied. For example, if the RC order has a quantity of 1 for a product or service, the credit will be applied positively to the invoice. But if the quantity is entered as -1, how does that impact the invoice? Does it reverse the credit or apply it differently?
Hopefully that makes sense.
+7
You guys should have a VAR to walk you through that. But if not, I’m happy to help - reach out to me via private message.
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