Is there any setting or upcoming feature that will allow our customer to only pre-authorize the credit card for the amount being shipped when using the Create and Authorize process screen?
I saw a pay by line option on the customer record but that did not seem to alter the pre-authorized amount, it always captures the whole sales order.
Our client processes an incredible amount of SOs daily, many of which have back ordered items. Their clients are upset that their credit is tied up by pre-authorizations for the whole order, especially when some of the orders had shipments that were future dated.
I know the pre-authorization falls off after a few days but their clients are still upset.