Help! How to change appointment workflow type in service order type settings?

  • 28 September 2021
  • 2 replies

Userlevel 2

Does anybody know how to change the appointment workflow type in the service order type settings?

We have a customized workflow already created, but I don’t see where we can specify the new workflow for this service order type.



2 replies

Hello @sean21 ,

Here the Appointment Workflow Type is read-only, The system shows the Simple option if a user has selected the RegularRoute, or Internal category in the Behavior box



Hope this is helpful.

Userlevel 2

@natesansivarama44 yeah I’ve read this. I’m trying to figure out where in my customization project do I associate the new workflow with either a behavior or service order type… 


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