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So I have a User who, despite having identical settings to my own, has stopped getting system emails that have been sent landing in their “sent items” folder in outlook. the test email sends successfully so I am not getting any errors to give me a hint of what might be happening. HollyH is the one who is not getting the sent items to show in the sent items folder.

 

The issue was resolved by rebuilding the users outlook profile, I am unsure where the break was occurring but this fixed it.


Thank you for sharing your solution with the community @BrendanL!


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